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Experience level:
More than 5 years
Education level:
Higher
Languages:
Russian: Native
English: A2
– Processed incoming service requests (Redmine);
– Monitored SLA compliance across service contracts;
– Ensured adherence to service request handling procedures;
– Maintained service obligations and spare parts inventories;
– Coordinated 24/7 engineer on-call schedules;
– Prepared operational reports.
– Efficiently manage daily office and service tasks, including document handling, reporting, and scheduling
– Provide professional customer support via email, phone, and in-person
– Maintain accurate records in internal databases and service registries
– Coordinate with team members and departments to streamline workflow and resolve issues promptly