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Experience level:
More than 5 years
Education level:
Bachelor
Languages:
Russian: Native
English: B1
Serbian: A1
Interaction with customers, Customers training, Working with documents and tables, Product presentation, Selling
Products, Setting up the application, Setting up networks
Managing the Customer Support / Customer Success team
Client interaction and account management
Collecting and analyzing customer feedback to improve the product
Preparing regular reports on client activity and retention metrics
Working with documentation and spreadsheets to streamline processes
Using CRM systems to track client interactions and tasks
Supporting client onboarding and internal processes
Working with product admin panels and client settings
Participating in recruitment and training for the customer success team
Customer Success & Account Management: managing client relationships, onboarding, retention, upselling, B2B/B2C client support Project & Product Management: launching and scaling digital products, defining requirements, coordinating cross-functional teams CRM & Reporting: experience with CRM systems, tracking KPIs, preparing reports, analyzing customer data Client Feedback & Process Improvement: collecting feedback, optimizing workflows, improving product adoption and satisfaction Team Leadership & Recruitment: managing small teams, hiring, training, and mentoring staff Communication & Stakeholder Management: working with partners, clients, and internal teams, providing clear updates and solutions Administrative & Analytical Tools: working with spreadsheets, documentation, and admin panels