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Assistant

Belgrade
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Location:

Belgrade

Birthday date:

03/12/1986

Experience level:

More than 5 years

Education level:

Higher

Languages:

Russian: Native

English: C1

Serbian: A1

About

I am a highly organized and people-oriented professional with 16+ years of experience in sales, operations, and team coordination. I have worked as a manager, team lead, and project manager in education, legal services, and startups, often building processes and teams from scratch. I am especially strong in communication, client support, coordination between stakeholders, and keeping things running smoothly. I quickly understand workflows, work independently, and stay calm in complex or uncertain situations. Currently, I am looking for a part-time or flexible assistant/support role where I can bring structure, reliability, and clear communication, while continuing my professional development in psychology.

Work experience

Sales Operations / Assistant Support

DOO "Nevis Investment", Serbia

April 2023 — November 2023 (8 months)

• Supported end-to-end sales processes and client communication
• Managed CRM data entry, pipeline updates, and reporting
• Prepared commercial materials, presentations, and proposals
• Coordinated meetings, follow-ups, and internal communication between teams
• Assisted in tracking deals and maintaining documentation

Sales Support & Client Operations

Education Companies - Sreda Obucheniya • Skillbox • Maximum Education

03.2020–11.2022

• Handled incoming leads and supported the sales funnel
• Maintained CRM records, call logs, and client databases
• Assisted sales managers with scheduling, follow-ups, and documentation
• Prepared standard offers, contracts, and onboarding materials
• Coordinated communication between sales, marketing, and customer support

Client Support & Coordination

Svoboda Slova

08.2016-05.2019

• Supported client communication and administrative processes
• Scheduled training sessions and managed participant records
• Maintained internal documentation and reporting
• Assisted with operational coordination and logistics

Education:

Russian New University

Faculty: Public Relations

Specialisation: Public Relations

Graduation year: 2014

Moscow Institute of Psychoanalysis

Specialisation: Psychological Counseling and Personality Diagnostics

Graduation year: 2024

Key skills:

• CRM Management & Data Entry • Sales Pipeline Support • Lead Processing & Follow-ups • Client Communication Support • Preparation of Commercial Offers • Sales Documentation & Reporting • Meeting & Calendar Coordination • Cross-Team Communication • Advanced MS Office / Google Workspace • Strong Organization & Attention to Detail

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