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Operations / Project Manager / Restaurant Manager

Belgrade
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Location:

Belgrade

Birthday date:

09/06/2000

Experience level:

More than 5 years

Education level:

Languages:

Russian: Native

English: B2

Serbian: B1

About

Work experience

Operations & Project Manager

Project-based International Operations (Hospitality & Service Sector)

2019 - Present

Led project-based operations across multiple international service businesses.

• Managed full operational cycle from launch to stabilization (1–2 months delivery timelines)
• Supervised teams of up to 45 employees
• Managed budgets up to €100,000 with ROI responsibility
• Implemented operational processes, reporting systems, and financial control
• Worked with performance metrics (staff turnover, workload balance, operational stability)
• Coordinated logistics, suppliers, and multi-location operations
• Collaborated with IT specialists and operated POS/back-office systems (iiko, R-Keeper, Fusion POS)
• Developed documentation, SOPs, and onboarding materials
• Delivered projects to stable and sustainably operating state

Education:

St. Petersburg State Agrarian University

Faculty: service

Specialisation: Management of the restaurant and hotel business

Graduation year: 4

Key skills:

• Operations & Project Management
• Team Leadership (up to 45 employees)
• Budgeting & Financial Control (up to €100k)
• Process Implementation & Optimization
• Launch & Stabilization of Business Units
• Performance Metrics & KPI Management
• Logistics & Inventory Control
• POS & Back-office Systems (iiko, R-Keeper, Fusion POS)
• Reporting & Documentation (SOP development)
• Cross-functional Coordination
• Crisis & Risk Management
• Staff Training & Team Development

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