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Experience level:
3-5 years
Education level:
Bachelor
Languages:
Russian: Native
English: B2
Serbian: A2
I am a specialist with over 3.5 years of experience in retail and warehouse logistics. Throughout my career in retail, I have mastered every aspect of customer service, including consulting, sales, cashier service, and merchandising. For the past year, I have focused on warehouse logistics, where my responsibilities have included receiving goods, managing inventory, labeling products, and coordinating shipments. I am a team player who quickly adapts to new tasks and takes accountability for results.
I’m going to relocate to Serbia in the summer of 2026, so I am open to offers and am looking for official work in advance.
● Coordinated the acceptance of goods from suppliers: checked the quantity, quality, and compliance with delivery notes
● Managed warehouse stock: kept records in the system, monitored the availability of goods in the warehouse, and promptly informed management of any shortages
● Organized the labeling and placement of goods in the warehouse: ensured proper storage by category and item for quick retrieval
● Coordinated the shipment of goods to retail outlets: formed orders, packed and prepared them for shipment
● Worked with documentation: drew up delivery notes, acceptance and transfer acts, kept warehouse records
Result: ensured smooth warehouse operations, minimized errors in goods accounting, and supported timely shipments to chain stores.
● Advised customers: helped them select clothing and accessories, offered complementary items to increase average ticket size
● Worked at the cash register: processed payments (cash/card), handled returns and exchanges
● Supported visual merchandising: kept the sales floor tidy, displayed merchandise according to brand standards
● Worked with fitting rooms: monitored the number of items, helped customers with size selection
● Provided a high level of customer service: resolved conflicts, answered questions about products and promotions
Result: contributed to increased sales, received positive customer feedback, and adhered to brand service standards.
● Served customers: advised on products, helped with size and style selection
● Worked at the cash register: processed transactions, handled returns and exchanges, worked with the POS system
● Participated in maintaining visual merchandising: monitored product displays, updated storefronts according to brand standards
● Supervised fitting rooms: managed customer flow, ensured cleanliness and order
● Maintained Zara service standards: provided fast and courteous service, followed corporate procedures
Result: consistently met customer service KPIs, worked as part of a team in a busy sales area, and gained experience in an international retail brand.
● Served customers: took orders at the cash register, worked with the POS system, processed payments (cash/cards)
● Prepared food: worked in the kitchen (grill, deep fryer), prepared meals according to McDonald’s standards
● Maintained cleanliness and sanitary standards: cleaned the dining area and kitchen, ensured compliance with hygiene standards
● Worked as part of a team: coordinated with colleagues during peak hours, helped new employees adapt
● Followed safety procedures: followed instructions for working with equipment and food products
Result: learned to work at a fast pace, developed multitasking and customer service skills, and gained experience working in a team.
Retail and customer service: Advising customers, handling objections, upselling, cashier services, and visual merchandising.
Warehouse logistics: Receiving goods, monitoring stock levels, labeling and placing goods, coordinating shipments, and warehouse accounting.
Working with systems: POS systems (cash registers), warehouse accounting systems, payment processing (cash/non-cash).
Document flow: Preparing invoices, acceptance and transfer acts, and maintaining warehouse documentation.
Soft Skills: Stress resistance, multitasking, teamwork, attention to detail, and responsibility.