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Customer Support/Sales Agent

Estonia
Added: 17.03.2024
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Location:

Estonia

Birthday date:

18/06/1984

Experience level:

Education level:

Среднее специальное / Vocational secondary

Languages:

About

I worked with such giants in their own field as booking.com, CMA-CGM and ZARA.
My main tasks were answering and processing incoming voice calls, emails and chat messages, advising partners around the world in English and Russian, and resolving problems and issues related to listings, online orders and affiliate accounts.
I am an experienced CRM user. I have been using CRM tools for over 3 years.
My personal results in a team and work skills will be a huge plus for any company that wants to improve its service.

Work experience

SAMOLET Group/Property Selection Manager (Sales)/ remote work/Jan 2024 – Present
EMERGING TRAVEL GROUP(www.emergingtravel.com)/ Incidents Resolution Manager/Jan 2023 – Dec 2023
Booking.com/ Customer Support Specialist/ Feb 2022- Dec 2022
APL Agencies Estonia/CMA-CGM(Logistics)/ Special Booking Officer/ Oct 2018 – Feb 2020
ADIDAS GROUP/ Warehouse Operative/ Mar 2012 – Aug 2018

Education:

Tallinn Industrial Education centre
Mechatronics
Mechatronic

Key skills:

Technical knowledge, communication, sales, problem solving, active listening, patience, tenancy, adaptability, emphaty

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