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Experience level:
More than 5 years
Education level:
Bachelor
Languages:
Russian: Native
English: A2
Serbian: A1
I am writing to express my great interest in your company. With over 7 years of experience in the field of room cleaning in 5‑star hotels, I am confident in my ability to make an effective contribution to your team’s work and maintain the highest standards of cleanliness and guest satisfaction.
Throughout my career, I have successfully managed the hotel management service, optimized production processes, and ensured strict compliance with hygiene and safety regulations. During my recent work at the Grand Hotel Yekaterinodar and Golden Tulip (Krasnodar) I was in charge of the economic service:
He tested and implemented new cleaning techniques and SOP;
trained staff, increasing team efficiency and reducing staff turnover;
he controlled the budget, achieving cost savings without compromising quality;
He promptly and professionally resolved the issues of the guests and staff.
• Supervised daily housekeeping activities.
• Monitored cleaning supplies inventory.
• Prepared operational reports for management.
Oversaw housekeeping operations across multiple floors.
• Updated SOPs for cleaning procedures.
• Trained junior staff and ensured compliance with Marriott standards.
• Coordinated housekeeping operations and documentation.
• Improved cleaning methods and staff training protocols.
• Managed employee schedules and time tracking.
• Led the housekeeping department team.
• Formed and monitored the housekeeping budget.
• Implemented quality control measures for cleaning services.
• Developed SOPs and training materials.
• Conducted staff training sessions.
• Maintained business correspondence and reporting.
• Resolved internal team conflicts.
• Developed and updated cleaning methods and technologies.
• Created SOPs and staff training manuals.
• Trained new and existing staff, improving team performance.
• Managed employee working hours, overtime, time off, and vacations.
• Technical: knowledge of housekeeping standards, inventory management systems,
sanitation norms, shift planning software, budget control, SOP development, professional
cleaning equipment and chemicals.
• Soft: leadership, guest and staff communication, conflict resolution, time management,
attention to detail, team collaboration, stress management.
CERTIFICATIONS & TRAINING
LEAD — Development Training
Marriott International, 2021