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As an adept leader in training and development with a rich background in e-learning, I have spearheaded the growth of digital learning portfolios from 16 to 24 programs, underpinning significant business expansion. My leadership experience and results-driven vision extends to managing a team of 9, where I have cultivated a culture of innovation and efficiency, consistently delivering exceptional e-learning experiences. My tenure is characterized by a sharp rise in NPS and CSI evidencing my ability to enhance user engagement and educational quality. Skilled in creating impactful CJM, I excel in tailoring e-learning strategies that resonate with diverse learner needs, underscoring my commitment to excellence in digital education.
Educational Program Quality Control – Business Process Implementation and Improvement – LMS Implementation – Educational Process Planning and Organization – In-Person and Remote Training Delivery – In-Person and Remote Mentoring – ICF Standards Coaching (ACC Level) – Project Management – Research Activities – Customer Development Fundamentals – CJM – SJM – LJM – Facilitation and Moderation Sessions – Staff Assessment Events Development (360-degree Feedback, Competency Assessments) – Staff Adaptation System Development – iSpring Suite – Articulate Rise – Articulate Storyline – Success Factors – Teachbase – Jira – Confluence – Tilda – Miro – Zoom – Microsoft Teams – Webinar.ru – Power BI – Startexam