– 1xBit
– Support Manager
– Managed a support team of four members, ensuring smooth customer service delivery. Developed guidelines, managed schedules, created templates, and facilitated onboarding for improved team efficiency. Implemented new platform features and collaborated with developers to enhance efficiency. Utilized cryptocurrency expertise to improve website performance and customer satisfaction.
– Jan 2021 – Oct 2021 · 10 mos
– Aviasales (Travelpayouts)
– Technical Support Specialist (Affiliate)
– Managed a support team of four members, ensuring smooth customer service delivery. Developed guidelines, managed schedules, created templates, and facilitated onboarding for improved team efficiency. Implemented new platform features and collaborated with developers to enhance efficiency. Utilized cryptocurrency expertise to improve website performance and customer satisfaction.
– Dec 2021 – Feb 2023 · 1 yr 3 mos
– Tripster
– Business Development Manager (Affiliate)
– Cultivated strong partner relationships, driving successful collaborations and managing multiple partner accounts to ensure high satisfaction levels. Utilized analytical skills to measure performance, provide actionable insights, and implement impactful advertising strategies, resulting in significant revenue growth. Fostered strategic partnerships to enhance brand visibility and increase revenue. Tested various directions of affiliate program development to optimize performance and effectiveness. Implemented corporate discounts for over 40 major IT companies, driving engagement and revenue.
– Mar 2023 – Aug 2023 · 6 mos
– Flowwow
– Business Development Manager (Partners)
– Driving the expansion of our partner network across the Middle East and key markets, I collaborate strategically with local businesses, specializing in converting potential partners into active collaborators. With a deep understanding of the Middle East market, my proficiency in building strong partnerships and effective English communication complements skills in strategic planning, sales, time management, and relationship-building. Connected more than 110 sellers from all over the world and achieved a record result of 31 partners in one month.
– Aug 2023 – Apr 2024 · 9 mos
