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Experience level:
1-3 years
Education level:
Master
Languages:
Russian: Native
English: B2
Serbian: A2
– Support customers throughout the booking and service experience on the travel platform.
– Act as the main point of contact between travelers and tour guides, ensuring smooth communication and issue resolution.
– Resolve customer issues related to bookings, payments, and platform functionality.
– Assist clients in using the platform and help improve their experience with the service.
– Work closely with internal teams to resolve complex customer cases.
– Process and manage customer requests through support systems and CRM tools.
– Update and manage information and content on the website.
– Handle payment-related inquiries using systems such as Platio, CloudPayments, Unlimit, and Yandex Pay.
– Use collaboration and support tools including Slack, Jira, Omnidesk, Excel, and Google Workspace.
– Support customers throughout the booking and service experience on the travel platform.
– Act as the main point of contact between travelers and tour guides, ensuring smooth communication and issue resolution.
– Resolve customer issues related to bookings, payments, and platform functionality.
– Assist clients in using the platform and help improve their experience with the service.
– Work closely with internal teams to resolve complex customer cases.
– Process and manage customer requests through support systems and CRM tools.
– Update and manage information and content on the website.
– Handle payment-related inquiries using systems such as Platio, CloudPayments, Unlimit, and Yandex Pay.
– Use collaboration and support tools including Slack, Jira, Omnidesk, Excel, and Google Workspace.