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Experience level:
3-5 years
Education level:
Bachelor
Languages:
Russian: Native
English: C1
Serbian: A1
Logistics specialist with 3+ years of experience in international freight operations, supply chain coordination, documentation and transport dispute resolution. Proven track record managing high-volume shipment workflows, customs clearance procedures and cross-border logistics across multiple markets.
-Managed high-volume documentation workflows with strict attention to accuracy and deadlines
-Prepared and reviewed complex legal and administrative documents under time pressure
-Developed strong organisational and analytical skills in a demanding professional environment
-Processed and settled 984 insurance claims related to road transport incidents
-Managed full claims cycle from registration to resolution using CRM systems
-Communicated with clients throughout the claims process, providing updates and resolving disputes
-Coordinated documentation and operational support for 1,251 domestic and international cargo shipments
-Prepared and managed CMR documentation, transport contracts and customs clearance paperwork for cross-border freight
-Liaised daily with carriers, forwarders and customs authorities to ensure timely and compliant cargo movement
-Monitored shipment statuses and resolved operational issues to minimise delays
-Managed freight claims process including assessment, documentation and negotiation with transport partners
· International freight · CMR documentation · Import/export · Customs procedures · Contract review · Compliance and regulatory requirements · MS Office (Excel, Word) · CRM systems · Cargo claims management