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Experience level:
More than 5 years
Education level:
Languages:
Russian: Native
English: B2
A responsible and detail-oriented specialist with 5 years of experience, including over 3 years in document management and process coordination within a service company. I specialize in managing the chaotic flow of primary documentation (invoices, waybills, delivery notes) between Central Office and retail outlets. Experienced in database management (1С), pricing, and interaction with franchise partners. Possess an analytical mindset, high accuracy, and the ability to handle large volumes of information.
Document Management & Database Administration:
• Full management of primary documentation and service reports within the 1С system;
• Administration of the service database: entering new product nomenclature,
maintaining directory relevance;
• Management and control of document flow with partners and across the franchise network, ensuring compliance with agreements;
Analytics & Pricing:
• Participation in pricing strategy for new technical devices: market analysis, cost calculation, and entering prices into the system;
• Placing orders with suppliers for components and equipment based on needs analysis and inventory levels;
Quality Control & Reporting:
• Conducting incoming inspection (defect detection) of technical devices to minimize quality risks;
• Preparing regular and ad-hoc reports for department management to track key performance indicators;
• Ensuring seamless document flow between company departments.
• Handling incoming customer inquiries via Telegram bot chat, Webim, and email (up to 70 requests per day);
• Resolving complex issues related to delivery, returns, and product quality;
• Providing consultations on platform usage and functionality;
• Developing a knowledge base for new support employees and mentoring (trained 3 new specialists).
• Advanced PC user: proficient in software such as Word, Excel, Project Management tools and Wrike. • Foreign language: English (B2 – Upper-Intermediate). • Stress resilience – maintaining composure in conflict situations, responsibility – seeing tasks through to completion, quick learner – able to handle large volumes of information. • Strong written and verbal communication skills.