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Experience level:
More than 5 years
Education level:
Higher
Languages:
Russian: Native
English: C1
Serbian: A2
Project management professional with 10+ years of experience and proven track record in creating high-performing teams, optimizing workflows, managing budgets, and successfully working in a fast-paced environment. Excellent problem-solving, relationship building, and collaboration skills, continuous improvement mindset.
• Led Software localization projects (User Interface and User Assistance localization, marketing materials, website localization, manuals, subtitles, linguistic testing and review, QA).
• Managed up to 10 projects a day mostly in conditions of a day-to-day delivery due to short-term releases on the client’s side.
• Trained internal and external vendors, consulted, and assisted in onboarding of 40+ freelance linguists and LSPs located across 20+ countries.
• Improved workflows bringing the number of projects delivered on time up to 95%.
• Optimized and automated the process of launching daily projects that reduced launching time by 25 minutes. This saved 75 man-minutes a day (3 projects a day) or 125 man-hours every month.
• Increased profit of daily tasks by 20% via analyzing costs and changing payment terms and workflows.
• Kept quality level of final deliveries at 90%+ across different accounts through managing requirements among vendors, constant tracking, and assessment, helping Palex become a trusted vendor.
• Prevented serious quality risks on a big project ($XXK per month) by analyzing client’s quality reports and finding root causes, making an action plan, and prioritizing steps. Working in close collaboration with the client and our teams, we reached a stable high quality of translation and didn’t lose long-term cooperation.
• Negotiated with the client regarding opportunities and got new 10+ accounts.
• Lead Market Research and Medical localization projects (surveys translation of different topics, link checks, overlay, coding) from APAC and European clients.
• Managed up to 10 projects a day, worked with clients on their feedback to improve quality and understanding of the processes by both sides.
• Initiated the idea to make client’s cards with necessary information about a client, its projects, workflows, and resource to use so that this helps making back-up process between managers easier that was implement later.
• Onboarded together with vendor management team 10+ linguists
• Provided a list of initiatives on how to ease and improve collaboration between Vendor Managers and PMs. Some of them, for instance, optimization of linguists’ profiles was implemented into the system.
• Increased margin of number of projects on 10% by optimising the workflow
• Project Management
• Distributed Team Management
• Analytical problem-solving
• Risk Management
• Quality Management
• Intercultural skills