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Experience level:
3-5 years
Education level:
Vocational secondary
Languages:
Russian: Native
English: B2
Technical specialist with 8 years of experience: 4+ years in IT support (fintech, e-commerce, retail) and system administration (hospitality). Expert in user support, Active Directory administration, Jira/Confluence, SonarQube/PowerBI setup, API integrations (Postman), automation (Telegram bots, Integromat, PowerShell). Ready to relocate/remote.
• Supported 70+ workstations and virtual servers (1C/Oracle DB), achieving 99% uptime
• Installed/configured POS/CCTV/EGAIS systems across 2 properties
• Procured and deployed hardware purchased and deployed monthly upon request or as needed.
• Executed SQL/Python queries on 10k+ records daily, optimizing templates to cut case processing from 30min to 5min (83% faster)
• Investigated suspicious activity for 500+ clients/month, blocking fraud attempts worth 2M+ RUB daily
• Evaluated performance data for 50+ employees using Excel/internal tools, pinpointing bottlenecks
• Updated Confluence knowledge base with 20+ process guides, reducing onboarding time by 15%
• Conducted 30+ improvement calls
• Managed escalated Jira tickets (priority P1-P3), coordinating with 5+ dev teams for 95% resolution within SLA
• Root cause analysis on 100+ complex incidents, preventing recurrence in 75% cases
• Maintained hardware/license inventory for 150+ assets, ensuring 100% license compliance during audits
• Provided L1/L2 support via Slack/Intercom/ClickUp, resolving 80% issues within 2 hours
• Tested API endpoints using Postman; documented integrations reducing dev handoff time by 30%
• Built 5+ Telegram bots (Python/Integromat) automating user onboarding, saving 10 hours/week manual work
• Customized web interfaces (CSS/HTML)
• Handled 250+ tickets/month via Jira/Confluence, achieving 90% SLA compliance across 680+ users
• Managed Active Directory for 680+ user accounts, groups, and permissions
• HikVision/Biosmart (ACS), SonarQube/PowerBI, inventory management.
• Configured 10+ video conferencing rooms and HikVision/Biosmart ACS, enabling seamless remote support
• Tracked ticket trends, identified top 5 recurring issues, collaborated with devs reducing repeat tickets by 25%
– IT systems – Cybersecurity – Cloud services – Active Directory – Jira – Confluence – SonarQube – PowerBI – API integrations – Postman – Telegram bots – Integromat – Make – PowerShell – CSS – Intercom – ClickUp – Slack – Excel – SQL – Python – Oracle DB – POS – CCTV