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Experience level:
More than 5 years
Education level:
Bachelor
Languages:
Russian: A1
English: B2
Serbian: Native
Operations Manager with experience in managing financial and administrative processes and business operations. Focused on process optimization, cost control, and efficient functioning of operational systems. Reliable, detail-oriented, and results-driven, with a strong focus on stability and performance.
• Managed Accounts Payable processes, including invoice processing, vendor payments, and coordination of domestic and international payments, ensuring accurate and timely financial operations
• Oversaw bank reconciliations and cash flow tracking, including foreign currency transactions
• Coordinated invoice issuance, proforma invoices, advance payments, and final billing, ensuring timely and accurate processing
• Maintained accurate financial and procurement records, supporting compliance and audit requirements
• Drafted, monitored, and executed purchase and sales contracts, ensuring alignment with company policies and regulatory requirements
• Collaborated with external accountants and internal departments to optimize workflows and improve financial operations efficiency
• Managed procurement, inventory, and logistics coordination, ensuring smooth operational flow
• Maintained HR records, contracts, payroll, and employee documentation to ensure regulatory compliance
• Prepared financial reports, sales plans, and performance analyses to support strategic business planning
• Launched and managed online store (~100 products, including consignment sales) on Wix; optimized SEO, integrated payments, and improved customer journey
• Defined and implemented company-wide administrative, financial, HR, logistics, sales, marketing, and legal compliance processes (GDPR, terms & returns)
• Introduced workflows, increasing operational efficiency by 70% in the first 6 monthsManaged 3PL logistics: inventory tracking, stock lists, returns, and claims
• Oversaw financial processes including invoicing, accounts payable, vendor payments, payment reconciliation, and cash flow reporting, collaborating with external accountants
• Coordinated all obligations, contracts, and administrative tasks for an affiliated company (Diminci Rent), ensuring compliance and smooth operation
• Participated in digital marketing campaigns and sales performance analysis
• Managed overall company operations: client coordination, contract and employee administration, financial tracking, and cost management
• Managed administrative, financial, and operational processes of the company, including procurement, transactions, and inventory control
• Prepared and analyzed financial reports, invoicing, and cash flow monitoring (SEF, local and foreign currency transactions)
• Provided HR support to the team, including employee records, contracts, timesheets, leave and sick leave management, as well as CROSO registration/deregistration administration
• Coordinated with external accountants and suppliers to ensure efficient business operations
• Prepared weekly, monthly, and quarterly sales analyses, forecasts, and KPI reports to support planning and profitability monitoring
• Calculated insurance agents’ commissions and monitored bonus distribution based on performance
• Managed monthly income projections, including insurance premiums, daily budgets, supplier cash flows, operational costs, and pricing control
• Supported contract interpretation and execution, ensuring compliance with internal procedures and legal regulations
• Conducted compliance and quality reviews on insurance documents, invoices, and claims; analyzed claims and provided settlement recommendations
• Measured and evaluated sales team performance, prepared performance-based payroll calculations, and monitored incentive programs
• Managed insurance premium collection and debt recovery processes, reducing potential bad debt
• Collaborated with team leads, management, portfolio managers, and clients to resolve disputes, complex complaints, and ensure high customer satisfaction
• Participated in product marketing initiatives, development of new sales offers, and pilot projects, including defining KPIs and monitoring process effectiveness
• Maintained active communication with clients and internal departments, ensuring accuracy, timely responses, and regulatory compliance
• Followed internal SOPs and procedures to ensure operational accuracy and adherence to company standards
• Provided executive-level support to the Executive Manager, ensuring timely and accurate task completion across the organization
• Implemented office policies and standards (Labor Law, HR Policy, Health & Safety Procedures)
• Assisted with tender/bid preparations, including collection and organization of all supporting documentation
• Built and maintained strong relationships with employees, clients, suppliers, contractors, and local authorities
• Coordinated recruitment processes: drafting job ads, scheduling interviews, onboarding new hires
• Procured protective clothing, safety equipment, and office supplies, maintaining efficient inventory
• Administered company car fleet and building machinery operations
• Managed HR administration, including employee records, payroll, bonuses, and compliance documentation. Prepared mandatory HR reports, supported recruitment, and implemented internal policies and reward systems, ensuring efficient and legally compliant HR operations
Operations & Business Management
Financial & Administrative Oversight
Process Optimization & Efficiency
HR & Team Coordination
Problem Solving & Decision Making
Reliability, Attention to Detail, Results-Driven