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Customer Support Specialist

Belgrade
Added: 07.04.2026
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Location:

Belgrade

Birthday date:

20/05/2002

Experience level:

More than 5 years

Education level:

Bachelor

Languages:

Russian: Native

English: C1

About

I combine communication, organization, and a proactive mindset. Comfortable working with clients, solving problems, and managing multiple tasks at once. I learn fast, adapt quickly, and always look for ways to improve processes and results.

Work experience

Private English Tutor

Self-employed

2022 - present

Managed the full-cycle client communication: from onboarding to long-term support and retention.
Expanded the permanent client base from 4 to 20 regular students within two months.
Guided students through complex topics by adapting explanations to individual learning levels and
needs.
Maintained consistent communication with clients via email, messaging apps, and video calls, providing
regular feedback.
Proactively resolved issues and addressed challenges throughout the learning process.
Developed structured curricula and tailored educational materials to enhance learning outcomes.
Conducted market research and expanded the range of services offered, resulting in a 40% revenue
increase over the last three months.
Leveraged AI tools (ChatGPT, Gamma, Perplexity, DeepSeek) to optimize workflows

Content editor

ELLE Girl

2019 - 2022

Created original editorial content tailored to the magazine’s target audience
Adapted English-language articles into Russian through copywriting and rewriting, improving
content relevance and readability
Conducted audience needs analysis to develop content strategy decisions
Supervised and mentored 5 interns, ensuring editorial quality and deadline compliance
Performed fact-checking and final content approval before publication

Education:

Southern Federal University

Faculty: Philology

Specialisation: English and Spanish languages

Graduation year: 2024

Key skills:

Text writing and editing
Google Workspace
Microsoft Office
Canva
AI tools (ChatGPT, DeepSeek,
Gamma, Preplexity)
Marketing strategy
Client communication and
problem solving
Business correspondence
and communication
Multitasking
Adaptability
Fast learning