General Manager (Marketing Operations)

Firebird Tours

Location:

Serbia, Remote

Type:

Full-time

Salary:

2000-3000 EUR gross

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Firebird Tours

General Manager (Marketing Operations)

Firebird is an international online travel company that organizes trips to Europe for customers from around the world. We have a dedicated software development department that focuses on our internal products that allow everyone else to deliver some of the top-notch, worldwide services. Currently, there are a number of commercially available projects in production that are being actively worked on:
Service for booking rail tickets https://rail.ninja
Online trip builder https://triptile.com
Service for booking hotels https://travel.ninja

Requirements

– Proven experience in an operational management role (preferably within a marketing department).
– Strong leadership and team coordination skills.
– Experience working with KPIs, performance tracking, and reporting.
– Excellent organizational and process management abilities.
– Strong communication and collaboration skills.
– Experience with AI tools and automation platforms is highly desirable.
– Digital marketing knowledge is preferred but not mandatory.
– Advanced English proficiency.

Key responsibilities

-Coordinate and oversee the work of our marketing team consisting of 20 online marketers.
– Set clear tasks, priorities, and deadlines; monitor execution and ensure timely delivery.
– Establish and manage KPIs for the department; track performance and provide regular reports to senior management.
– Set up effective workflows, schedules, and internal processes to ensure operational efficiency.
– Monitor team productivity, performance metrics, and goal achievement.
– Identify opportunities for process improvement, automation, and tool optimization.
– Collaborate cross-functionally with other departments to achieve overall company goals and objectives.
– Train and onboard new team members; ensure consistent knowledge sharing and professional development within the team.
– Support strategic planning by aligning operational execution with business objectives.
– Implement and leverage AI-driven tools to enhance team productivity, reporting accuracy, workflow automation, and marketing performance analysis.

What the company offers

– Competitive compensation based on interview results;
– 25 days of annual paid days off;
– Opportunity to build a stellar career in a fast-growing international travel company;
– Opportunity to work with advanced top-of-the-line software for travel management;
– Interesting, challenging tasks and a world-class team.

Additional Information

We are looking for an experienced General Manager (Marketing Operations) to lead and manage the operational performance of our Marketing Department. This is a key leadership role focused on coordinating team workflows, optimizing processes, and ensuring the department consistently achieves strategic and performance goals.
This position is ideal for a strong operational leader with marketing exposure. Experience in digital marketing is preferred, but not mandatory

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