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Experience level:
More than 5 years
Education level:
Bachelor
Languages:
Russian: Native
English: C1
Bilingual administrative assistant with experience in client support, CRM systems, scheduling, and office operations across international companies.
Strong background in administrative coordination, customer communication in English and Russian, and supporting smooth day-to-day business processes. Open to international and remote opportunities.
– Administrative and operational support of daily office activities.
– Handling incoming calls and processing initial client inquiries.
– Managing website leads and maintaining deals in Bitrix24 CRM.
– Providing informational support to clients regarding company services.
– Coordinating office processes and managing the executive’s calendar.
– Professional communication with international clients in English.
– Greeted and assisted patients, handled initial medical documentation, and offered guidance on available services and pricing.
– Managed patient scheduling, coordinated calls and correspondence, and maintained communication between patients, medical staff and the dental laboratory.
– Performed billing and cashier operations, entered data into Dentrix Dental Software, and ensured a comfortable atmosphere and adherence to clinic protocols.
– Provided administrative support to the office, including scheduling meetings, handling phone communications, and managing incoming and outgoing correspondence.
– Ensured smooth day-to-day office operations by purchasing office supplies, and liaising with vendors and service providers.
– Maintained document processes, assisted in the preparation of presentations and marketing materials, and supported communication with clients and partners.
– Processed and reviewed visa application documents, requested missing information from educational institutions and students, and completed online visa application forms on relevant portals.
– Scheduled appointments for document submission and biometric data collection, monitored the submission process, and advised students on procedures and requirements of visa centres.
– Maintained communication with visa centres and consulates, tracked application statuses, and promptly informed partners about visa readiness, providing up-to-date information as needed.
– Handled apartment booking requests received through online platforms such as Booking.com, Airbnb, and Expedia.
– Communicated with guests in English, managing incoming and outgoing calls, emails, and inquiries, and providing detailed information about accommodations.
– Sent check-in/out instructions and ensured prompt communication before and during guests’ stay to guarantee a smooth experience.
Bitrix24, CRM Databases, Receptionist duties, office support, organization skills, multitasking, MS Office, memory management, teamwork, customer support, data entry, GSuite, deadline management, attention to detail, information research,