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Experience level:
1-3 years
Education level:
Vocational secondary
Languages:
Russian: Native
English: B1
Personnel management, scheduling, and production oversight, leading a team of 15, enhancing performance metrics, pinpointing and bolstering weaknesses, inventory control and financial accounting, planning daily, weekly, or monthly to meet objectives, setting goals, developing work protocols, advocating for systematization and technology to mitigate human error, and tracking financial indicators. these are crucial facets of business administration.
Organization and control of work shifts (up to 10 employees)
Control of cash discipline and commodity accounting
Conflict resolution, handling complaints
Scheduling, training of new employees
VIP guest service according to premium class standards
Working with the POS system and cash
Proven ability to lead and develop teams (up to 15 people) in both logistics and hospitality environments.
Expertise in operational planning, resource allocation, and performance optimization (KPI tracking).
Strong financial acumen: cash handling, inventory control, and basic accounting.
Skilled in process improvement — from workflow systematization to technology adoption.
Exceptional customer service orientation (including VIP clients) and conflict management.
Comfortable with POS systems, digital tools (MS Office, Google Workspace), and compliance protocols.