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ITea RS d.o.o.
Consulting, IT
Technical Support Specialist (Support, Day Shift)
ITea RS d.o.o. is a fast-growing IT company delivering international projects and innovative tech solutions. Our products are used by leading global companies across various industries.
For developers, we offer technically challenging tasks, deep process involvement, and the chance to grow professionally. It’s an ideal environment for those who seek development and new challenges.
We offer:
A friendly, supportive atmosphere;
Career growth opportunities and company-funded training;
Access to an internal course library;
A modern, comfortable office;
Friday team lunches from top local restaurants;
Free coffee, tea, healthy snacks, and fruits;
Team building, events, and hobby clubs;
3 paid sick days per year.
We foster a culture of learning, collaboration, and comfort — without strict rules or dress codes.
Requirements
You are a perfect fit for us if you: – are confident in English (B2 or higher); – already have experience in technical support or the IT field; – are able to analyze problems and find non-standard solutions.
Key responsibilities
Tasks you will handle: – resolving technical issues for our B2B clients and internal stakeholders; – analyzing incidents, bugs, and their root causes, processing data based on logs; – collaborating with support team colleagues to resolve tasks; – communicating with clients in English (in written form, we are not a call center!).
What the company offers
We offer: – schedule 5/2, day shifts, flexible start time; – competitive salary from €750 net + KPI after the probation period, with the possibility of annual increases based on performance; – opportunities for career growth, training, and access to an internal course library; – a friendly, supportive atmosphere in a modern office in Novi Sad; – free coffee, tea, healthy snacks, and Friday lunches from top local restaurants; – team building, events, and hobby clubs.
Additional Information
To become part of our team, you will need to go through the following stages:
Written test (takes up to 2 hours).
Interview with an HR manager.
Final interview with the team lead.
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