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Company Overview
Silverlight Research Network is a premier global Expert Network headquartered in London. The firm acts as a bridge between institutional clients—such as hedge funds, private equity firms, and top-tier strategy consultancies—and highly specialized industry experts around the world.
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Core Services
Primary Research Engagements: Facilitating one-on-one consultations between clients and senior industry professionals to assist with due diligence and market research.
Expert Surveys: Gathering high-level data and insights across various sectors and regions, presented in structured formats for strategic decision-making.
Strategic Sourcing: Identifying and screening experts both within and outside their proprietary database of over 200,000 senior professionals.
Compliance-Led Workflow: Providing a strictly governed framework for all interactions, ensuring that every expert engagement meets institutional research and confidentiality standards.
Key Value Proposition
Silverlight focuses on speed and precision, helping global organizations gain deep, “value-additive” insights quickly. They operate across multiple regions including EMEA (Europe, Middle East, and Africa), the Americas, and Asia, making them a key partner for cross-border research projects.
Near-Native English: Exceptional verbal and written English skills are mandatory.
Proven Experience: Prior experience in high-end customer service, sales, or professional call centers.
Tech Savvy: Ability to navigate computer systems and CRMs efficiently in a remote environment.
Communication Mastery: Confidence, empathy, and the ability to persuade and assist clients effectively.
As an Expert Caller, you will act as a key point of contact for our international clients. You will manage high-value interactions that require professional judgment, technical awareness, and a persuasive touch.
Key Responsibilities:
Conducting high-level outreach and handling incoming inquiries from global clients.
Assisting customers with complex questions and technical issues.
Following up with leads and managing sales processes to drive company growth.
Accurately documenting all interactions within our CRM system.
Working remote
Quality pay
Tell us about yourself, the employer will receive this information
Tell us about yourself, the employer will receive this information
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