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Experience level:
More than 5 years
Education level:
Languages:
Russian: Native
English: B2
Serbian: A1
Danis Kagarmanov
Budva, Montenegro (ready to relocate to Belgrade)
Phone: +38268501329
Email: kaharmandanis@gmail.com
Profile
Client-oriented professional with 7+ years of experience in entertainment and tourism industries. Strong background in customer interaction, game hosting, and sales. Confident presenter with the ability to engage, manage group dynamics, and deliver high-quality guest experiences. Fast learner, adaptable, and comfortable working in dynamic environments.
Work Experience
Owner / Game Organizer
Escape Room Company
2017-2025
Managed and operated an escape room business
Organized and hosted interactive games for groups of clients
Maintained high engagement and customer satisfaction during live experiences
Handled customer communication, bookings, and problem-solving
Trained and coordinated staff
Tourism Specialist / Sales Manager
Freelance / Travel Agency
2024-2026
Consulted clients on travel destinations and organized trips
Communicated with customers daily, identifying needs and offering tailored solutions
Managed bookings and coordinated travel services
Maintained high service standards and client satisfaction
Skills
Strong communication and presentation skills
Customer service & client management
Ability to engage and hold audience attention
Fast adaptation to new systems and environments
Problem-solving and multitasking
Teamwork and responsibility
Languages
Russian – Native
English -Working proficiency
Additional Information
Currently living in Montenegro
Ready to relocate to Belgrade at any time
Flexible schedule, ready for shift work
Managed daily operations of the escape room, including guest reception, briefings, and game coordination
Hosted and facilitated interactive games, ensuring high engagement and positive customer experience
Communicated with clients before, during, and after the game, resolving requests and maintaining service quality
Monitored game progress and supported players when needed, managing group dynamics in real time
Handled bookings, scheduling, and customer inquiries
Ensured smooth workflow and maintained high service standards
Founded and managed an escape room business, overseeing all operational processes
Led day-to-day operations, including scheduling, customer flow, and service quality control
Hired, trained, and supervised staff, ensuring high performance and consistency in service
Developed game scenarios and customer experience concepts to increase engagement
Managed bookings, pricing strategy, and sales processes
Handled customer relations, resolved complex situations, and maintained high satisfaction levels
Ensured business growth through continuous improvement of services and customer experience
Consulted clients on travel destinations, hotels, and tour options based on their needs and preferences
Identified customer expectations and built personalized travel offers
Managed the full sales cycle: from first contact to booking confirmation
Worked with booking systems, partners, and suppliers to organize travel services
Maintained постоянную communication with clients, ensuring high service quality
Provided support before and during trips, resolving requests and issues
Focused on delivering a комфортный and seamless travel experience
Strong communication and presentation skills
Ability to engage and hold audience attention
Customer service & client interaction
Experience in hosting live interactive experiences
Group dynamics management
Fast problem-solving and decision-making
Adaptability and quick learning
Attention to detail
Multitasking in a dynamic environment
Teamwork and responsibility