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Experience level:
1-3 years
Education level:
Bachelor
Languages:
Russian: Native
English: A2
Proactive and detail-oriented specialist with experience in coordinating processes and supporting teams in an IT environment. I enjoy working with tasks, communication, and bringing structure to complex workflows. I adapt quickly, take ownership, and stay focused on getting things done. Currently, I’m looking to grow in roles related to project coordination, customer success, or operations, where I can contribute and keep developing.
• Coordinated internal processes and supported employees with operational questions
• Acted as a liaison between employees and internal teams (IT, management)
• Identified responsible stakeholders and ensured timely issue resolution
• Tracked task progress and maintained internal tracking systems
• Organized onboarding processes and supported employee adaptation
• Collected feedback and contributed to process improvements
• Assisted with internal communications and operational support.
Achievements:
• Designed and implemented a structured feedback system for post-probation evaluation;
• Digitalized the probation document signing process, increasing transparency and efficiency;
• Initiated and launched a corporate benefits program in collaboration with external partners;
• Contributed to improving HR processes and enhancing employee onboarding experience.
Customer Success, Account Management, Client Communication, Operations, Process Coordination, CRM, Problem Solving, JIRA, Google Sheets, HR Operations, Communication, MS Office (Word, Excel, PowerPoint)