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Experience level:
More than 5 years
Education level:
Master
Languages:
Russian: Native
English: A2
Serbian: A2
Operations and Business Support Specialist with 10+ years of experience across automotive, finance, and retail environments, combining client-facing work with internal operational support. Understand how commercial and operational processes connect and help teams build more structured, efficient day-to-day workflows. Strong in process optimization, cross-functional coordination, and operational support. Improve team collaboration, reduce avoidable errors, and bring structure to fragmented workflows. Quick to adapt to new tools, systems, and procedures through a practical, systems-oriented approach. Translate complex information into clear, actionable guidance and help colleagues adapt faster to process changes and new tasks. Open to remote and hybrid opportunities across Europe.
Area of responsibility: Operational processing of requests, coordination between departments, and data quality control.
• What I improved: Created a concise knowledge base for frequently asked questions and implemented pre-checking data before handing requests over to other departments.
• Result: Reduced average request processing time by 25%; prevented returns and rework, saving up to 2 hours per request.
Area of responsibility: Moderation of real estate listings, quality control of publications, tracking request fulfillment, and support for new team members.
• What I improved: Introduced a pre-submission feedback loop with realtors before listing applications were sent for moderation, and structured the training process.
• Result: Reduced publication errors by 30%; accelerated reduced time to publication — new team members started passing moderation on the first attempt.
Processed and controlled financial transactions; conducted internal audits, reconciled accounts, and managed FX compliance.
• Implemented pre-check checklists for documents and standardized daily reconciliation workflows.
• Result: Passed quarterly audit with zero findings; reduced transaction rejections by 30%.
• Supported end-to-end deal processing, CRM managed, coordinated with compliance teams, and onboarded of new employees.
• Established direct communication with the compliance team and introduced document pre-check protocols before deal closure.
• Initiated direct CRM report exports, eliminating manual data compilation.
• Created a structured onboarding program for new hires with early-stage feedback loops.
• Result: Achieved a 20% increase in conversion through a unified objection-handling strategy.
Process Optimization | Operations Coordination | Business Support | Workflow Improvement | Cross-functional Collaboration | Quality Control | Documentation | Request Coordination | Onboarding Support | Reporting | CRM Systems | 1C | Excel | Google Workspace | AI Tools | Basic HTML and CSS