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Tech Support

Belgrade
Added: 28.04.2026
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Location:

Belgrade

Birthday date:

28/08/1995

Experience level:

3-5 years

Education level:

Incomplete higher

Languages:

Russian: Native

English: B2

About

I am a software engineer with a strong background in technical support, troubleshooting, and customer assistance, experienced in software development, business automation, and project management

Work experience

Developer Tech Support Engineer (L2)

Huawei

Worked in a team responsible for mobile apps publication support.
I assisted third-party developers in adapting their mobile applications to seamlessly integrate with the Huawei ecosystem.
As a collaborative team effort, we designed and released an Android app on the App Gallery.

Integration Project Manager

Automation Studio Grape24

I was responsible for several integration projects centered around a multi-component online collaboration, automation, and marketing software platform Bitrix24.
Authored technical specifications and oversaw the configuration and integration processes.
Provided training to employees on how to effectively utilize Bitrix24, created a comprehensive video course for their benefit.

Education:

Moscow Institute of Physics and Technology

Faculty: General and applied Physics

Specialisation: Optics

Key skills:

Teamwork, Empathy, Active listening, Documentation skills, Mentoring
Writing specs, Task management
Jira, Confluence, Bitrix24, Redmine, Slack
Docker, Jenkins
Java, SQL, shell
Tilda

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