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Experience level:
More than 5 years
Education level:
Higher
Languages:
English: C1
Serbian: B2
SAP-focused IT professional with 7+ years of experience in application support, master data management, and supply chain systems, with a strong focus on SAP environments. Hands-on experience with SAP ERP and exposure to S/4HANA-related activities, including testing, defect management using SAP Cloud ALM, and support for system changes and improvements. Skilled in managing and maintaining high-quality master data, including Material Master, Business Partners (vendors and customers), and Bills of Materials (BOMs) within production environments. Experienced in incident and change management using ServiceNow, performing root cause analysis, and ensuring data accuracy, consistency, and compliance across business systems. Strong collaborator with cross-functional teams, supporting business users, system implementations, and continuous process improvements. Passionate about growing within SAP, with a focus on S/4HANA, master data, and functional support roles.
• Provide First-line SAP application support to end users
• Execute daily monitoring of critical SAP processes and ensure operational continuity
• Perform initial root cause analysis and issue diagnosis, escalating complex cases to 2nd line support
• Manage and track incidents using ServiceNow, ensuring timely resolution and high service quality
• Participate in testing, validation, and rollout support for system changes and improvements
• Create and maintain Business Partners (vendors, customers, and other master data objects) in SAP, ensuring data accuracy and compliance
• Manage and track defects using SAP Cloud ALM, supporting testing and system changes
• Participate in testing, validation (UAT), and rollout support for SAP system changes and enhancements
• Ensure compliance with legislation and regulatory requirements across the supply chain
• Identify potential compliance risks across the supply chain, highlight vulnerable processes and implement controls
• Capture risk assessment results in the existing systems (SAP and GTS)
• Coordinate with EHS local and regional departments, regional sustainability and compliance departments on strengthening the compliance processes
• Specialized in Material Master Data management within a production environment
• Created, maintained, and validated material master records (raw materials, semi-finished, finished goods)
• Managed and structured Bills of Materials (BOMs) to support production and manufacturing processes
• Maintained purchasing info records and production-related master data
• Performed mass data updates, data cleansing, and data migration activities
• Ensured data accuracy, governance, and consistency across SAP systems
• Supported business users with SAP-related issues, change requests, and reporting
• Participated in testing and validation of system changes and enhancements
• Acted as a key point of contact between business and IT teams
• Provide First-line SAP application support to end users
• Execute daily monitoring of critical SAP processes and ensure operational continuity
• Perform initial root cause analysis and issue diagnosis, escalating complex cases to 2nd line support
• Manage and track incidents using ServiceNow, ensuring timely resolution and high service quality
• Participate in testing, validation, and rollout support for system changes and improvements
• Create and maintain Business Partners (vendors, customers, and other master data objects) in SAP, ensuring data accuracy and compliance
• Manage and track defects using SAP Cloud ALM, supporting testing and system changes
• Participate in testing, validation (UAT), and rollout support for SAP system changes and enhancements
SAP Application Support (Incident & User Support) SAP Master Data Management (Material, Vendor, Customer) Data Quality & Data Validation Business Process Support (Procurement, Sales, Finance basics) Requirements Gathering & Documentation Stakeholder Communication (Business & IT) ServiceNow (Incident & Ticket Management) Microsoft Excel (Data Analysis, VLOOKUP, Data Cleaning) Basic SAP MM / SD Knowledge Problem Solving & Root Cause Analysis Data Migration Fundamentals (LSMW / Migration Concepts) System Testing & User Support (UAT)