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Experience level:
More than 5 years
Education level:
Master
Languages:
Russian: Native
English: Native
I have 10 years of client-facing and operational experience with US-based companies, working fully in English. My background includes dispatching, CRM management, technical troubleshooting, sales support,
client communication, and coordinating high-volume workflows in remote and international environments.
In my recent role with Gold Fusion HVAC & Appliance Repair, I handled inbound customer requests, maintained client records, coordinated technician schedules, and managed follow-ups through CRM systems. I also
have experience supporting MetaTrader 4/5 users, resolving technical issues through chat and email, and working with clients across different regions and cultures.
I am especially interested in roles that combine operations, automation, and human oversight. I use AI tools to create and maintain scripts, improve repetitive workflows, and reduce manual workload while
carefully checking results for accuracy. My strengths are clear communication, structured problem-solving, attention to detail, and the ability to work independently under pressure.
I am fluent in English, native in Russian, and also speak Spanish and French at an intermediate level. I am available for remote or on-site work and business travel.
– Managed inbound repair and installation requests for US customers
– Maintained and called client database; coordinated technician scheduling
– Operated CRM system to track job status and follow-ups
– Sole Russian-speaking team member handling full English communication
USA (Remote)
– Built and managed wholesale client base across retail sector
– Sold food product lines (snacks, bakery, beverages) to US retail stores
– Operated independently in English in a competitive US market
New York, USA
– Resolved technical issues for MetaTrader 4/5 platform users via chat and email
– Covered Southeast Asian and African client base entirely in English
– Handled complex multi-step troubleshooting with non-technical users
Remote
1. Human-in-the-loop value
Experienced at being the human layer that makes automated systems actually work —
catching errors, adjusting inputs, and owning outcomes.
2. Cross-cultural English fluency
10 years working exclusively in English with US clients across multiple industries.
Not just language — cultural awareness, tone calibration, and expectations management.
3. AI collaboration
I actively use AI tools to build automation scripts and improve workflows.
Understands AI output well enough to verify, correct, and maintain it.
4. Analytical + operational balance
Combines structured thinking (SQL, data tools, process design) with hands-on
execution and direct client responsibility.