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We are an international IT company developing products for fintech, edtech, and analytics industries. Alongside product development, we help businesses grow with a full range of digital marketing services.
– 1+ years of experience in IT Support, Helpdesk/Service Desk (L2+), System Administration, or a similar technical role.
– Strong troubleshooting skills across both software and hardware.
– Experience in ISP/CSP technical support is a plus.
– Hands-on experience supporting and administering Windows environments.
– Basic understanding of system administration automation tools and practices.
– Experience with basic network configuration and troubleshooting (Ethernet/Wi-Fi).
– Familiarity with Windows Server and Active Directory is a plus.
– Advanced-user experience with macOS and/or Linux is a plus.
– Broad technical understanding of IT infrastructure and related technologies.
– Strong analytical and problem-solving skills, curiosity, and ability to learn quickly.
– Good communication and teamwork skills.
– Technical English sufficient for working with documentation and troubleshooting resources.
– Fluent/bilingual Russian. Serbian citizens with strong Russian language skills are welcome to apply.
– Handle, prioritize, and resolve user requests through Jira.
– Provide technical support and guidance on internal systems and services.
– Set up and maintain employee workstations, including onboarding and offboarding.
– Diagnose and perform basic maintenance and repair of laptops and desktops.
– Configure and support office equipment, including printers and MFPs.
– Manage employee access to internal systems and services.
– Maintain existing IT systems and services and support the rollout of new ones.
– Collaborate with the IT team to troubleshoot issues and improve internal support processes.
– A comfortable modern office in New Belgrade.
– The first 3 months are office-based, followed by a hybrid work format.
– A standard 5-day workweek, 8 hours per day.
– A real opportunity to influence both results and internal processes.
– Fast and flexible decision-making.
– The use of modern technologies and global best practices.
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