Experience level:
Education level:
Languages:
English - B2
Serbian - A1
I am focused on creating a positive corporate culture and developing open communication. I have developed educational programs for senior management and line staff, reflecting my commitment to continuous learning and growth within the company. I created formal rules and guidelines that shaped the corporate culture, directly impacting the employee satisfaction index (eNPS).
My education in public relations has provided me with the theoretical foundations for successful internal communications, while my practical experience has helped me develop the skills needed to create highly effective tools for various teams.
Italy Group, Internal communications manager, Responsibilities:
– Support and development of corporate culture and internal communications
– Providing a unified information field within the company (newsletters, social network)
– Maintaining social media (Instagram; creating a content plan, developing and updating the design, further collecting content and maintaining the account)
– Organization of internal events (meetings, strategy sessions, corporate events, trainings)
– Implementation of new tools to maintain a unified communication concept in the company
– Crisis communication
– Creation of souvenir products;
2019-2021
NDA, Head of internal communications & Corporate Culture, Work with the team, 3 employees in subordination:
– 2 internal communications manager
– sports and nutrition coach
Responsibilities:
– Searching and hiring employees for the department in Europe
– Business trips to support work of departments
– Search and hiring of business-trainer for the company
– Developing an educational program to train top-management (jointly with CEO) and line personnel
– Budget control
– Creation of adaptation program (different programs waiting for different departments)
– Search for “talents” within the company, development of employee potential)
– Writing formal regulations and instructions on corporate culture and internal communications
– eNPS
– Conducting regular team building events
– Organisation of entertainment and sporting events (10-700 people) off-line/online
– Maintaining corporate chats (the company’s culture implied using exclusively the Telegram social network).
– Crisis management (covids, changes within the company)
– Organisation of emergency relocation of more than 250 employees (from data collection to renting apartments)
– Work with the office-manager (workspace improvement)
– Creation and implementation of values, mission and vision of the company
– Writing texts (internal mailing lists, job openings, affiliate programs texts)
– Introduction of the culture of accepting professional psychological help
For the last two months held two positions in the company: СОО and Head of corporate culture and internal communications.
In the position of COO I had time to:
– Immersed in areas: support, call-center, affiliate programs (rs, cpa), hr, media buying, scaling departments, hiring top management, launching new projects.
– Successfully launched VIP client support channel
– Solved daily operational tasks (micro-management)
2021-2023
RANEPA, PR, 2018
Communication, strategy, events, crisis situations, work with the people