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Experience level:
Education level:
Languages:
Russian-Fluent
English-B1
Serbian-A2
An experienced specialist with over 5 years of expertise in sales and client relationship management within the tourism industry. Skilled in creating tours and developing personalized itineraries with a strong focus on expense optimization for both clients and companies. Throughout my career, I have achieved significant sales growth and cost reductions through a strategic approach to negotiations and effective management of key accounts.
I aim to further my career in client project management and partnership development, leveraging my knowledge and experience to drive company success and meet client needs.
Open to remote positions or opportunities in Belgrade, Serbia.
Sunmar Belgorod
02/2018-06/2019
Travel Manager
– Selection, booking, and sale of tours.
– Processing client requests and managing the client database.
– Interaction with tour operators.
– Searching for, expanding, and maintaining the client base.
TUI Moscow
Senior Sales Manager
07/2019-05/2020
– Selection, booking, and sale of tours.
– Processing client requests and managing the client database.
– Interaction with tour operators.
– Searching for, expanding, and maintaining the client base.
Global Horizons
Moscow
06/2020-05/2022
Travel and Booking Services
Travel Coordinator
Implementation of the company’s travel policy.
Organization of relocations, business trips, team meetings, and corporate travel.
Handling individual requests.
Route planning.
Expense optimization.
Freelance
Belgrade
09/2022-10/2024
Client Support and Relocation Manager
– Client support and assistance with relocation of employees and their families to Serbia.
– Booking all types of transportation, apartments, hotels, venues, excursions, travel, and banquets.
– Expense optimization.
– Procurement of office supplies.
– Communication with contractors.
– Venue scouting for MICE events.
– Route planning.
– Document processing and opening bank accounts.
– Staff recruitment and hiring.
– Handling individual requests.
Belgorod State Technological University named after V.G. Shukhov, Belgorod
Architectural and Construction Institute.
Diploma in Engineering in Thermal Gas Supply and Ventilation.
Business Correspondence;Telephone Negotiations;Conducting Negotiations;Ticket Booking; Hotel Booking;Tour Booking;Relocation Policy;Preparation of Commercial Proposals; Business Communication; Presentation Skills; Negotiation Skills; Correspondence Management; Partner Relations; Account Management; Sales Skills; Key Account Management; Client Relations; Customer Support; Expense Optimization; Travel Support; Search and Selection of Premises; Business Trip Arrangements