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Service engineer / Help Desk Specialist / Junior Data Analyst

Belgrade
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Location:

Belgrade

Birthday date:

21/03/1983

Experience level:

Education level:

Bachelor, Master

Languages:

Russian

English

Serbian

About

Work experience

Company: TopEngineer
Job title: Design engineer
Period: 2023 – 2024
Job responsibilities:
– 3D modeling of building metal structures
– Automation of modeling (BIM programming)
– Control of applied engineering solutions

Company: AO “TK “TSENTR”
Job title: Equipment repair specialist
Period: 2015 – 2022
Job responsibilities:
– Сomponent repair of equipment
– Work with a soldering station and a soldering dryer
– Microchips firmware update
– Adjustment of diagnostic stands and in-line diagnostics

Company: Gosloto
Job title: Service engineer
Period: 2012 – 2015
Job responsibilities:
– Block repair of the customer’s equipment at the installation site
– Diagnostics and configuration of customer software
– Network diagnostics and troubleshooting
– Pre-sale preparation, installation and maintenance of commercial equipment

Company: IT Service
Job title: Service engineer
Period: 2007 – 2012
Job responsibilities:
– Block repair of the customer’s equipment at the installation site
– Diagnostics and configuration of customer software
– Network diagnostics and troubleshooting
– Pre-sale preparation, installation and maintenance of commercial equipment

Company: IT Service Job title: Service Desk Specialist Period: 2005 – 2007 Job responsibilities: – Registration of customer requests on problems with serviced equipment and software – Solving incoming issues by consulting clients, or using remote administration systems – Allocation of unresolved issues to the appropriate support lines. Control and monitoring of work performance. – Task management (HP Open View, JIRA)

Education:

Moscow State University of Technology “Stankin”, Bachelor 2006, Engineer (Master) 2007

Key skills:

– Advanced knowlege of Windows OS including server versions – Basic knowlege of Active Directory – Basic network knowlege – Basic knowlege of linux – Basic knowlege of SQL – Basic knowlege of Phyton – Expert hardware knowlege – Diagnostic skills – Customer service skills – Communication skills – Organization skills

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