Business Analyst (Salesforce)

Firebirdtours

Location:

Belgrade, Serbia, Remote

Type:

Full-time

Salary:

from 1200$
Firebirdtours

Business Analyst (Salesforce)

Firebird is an international online travel company that organizes trips to Europe for customers from around the world. We have a dedicated software development department that focuses on our internal products that allow everyone else to deliver some of the top-notch, worldwide services. Currently, there are a number of commercially available projects in production that are being actively worked on:
Service for booking rail tickets https://rail.ninja
Online trip builder https://triptile.com

Requirements

– Understanding and knowledge of BA processes and standards (BABOK 3.0 – nice to have)
– Good understanding and real experience with SalesForce as Business Analyst (we use Sales Cloud & Service Cloud)
– Understanding of a few elicitation techniques (interviews, workshops, analysis of existing documents, etc)
– Knowledge of a few modeling notation (BPMN, UML, etc)
– Data analysis skills – ability to find patterns (Excel)
– Ability to use one of design/prototyping tools (e.g. Figma) – nice to have
– Task & Documentation management system knowledge (Jira / Confluence)
– SQL / DBMS understanding (on basic level) – nice to have
– Analytical & Critical thinking
– Detail-oriented
– Multitasking
– Ability to get along with fast changing environment
– Understanding and ability to adapt to SDLC

Key responsibilities

– Requirements gathering, elicitation and documentation in close collaboration with stakeholders and development teams
– Modeling (processes, integrations, etc)
– Development team support (pre-dev, dev, QA)
– Performing Business Review and acceptance testing
– Business transition support (Q&A, improvements and bug fixes)

What the company offers

– Competitive compensation based on interview results
– 25 days of annual paid days off
– Opportunity to build a stellar career in a fast-growing international travel company
– Opportunity to work with advanced top-of-the-line software for travel management
– Interesting, challenging tasks and a world-class team

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