Ovde Jobs is a job platform in Serbia, connecting employers with qualified candidates across various industries. We simplify the hiring process, offering job postings, resume reviews, and employer branding solutions. Our team is passionate about making job searching and recruitment easier, and we’re looking for a Support Officer to help us provide excellent customer service to our users.
– Experience: 1+ years in customer support, HR, or a similar role.
– Languages: Fluent in Serbian, English and Russian.
– Tech-savvy: Comfortable using online platforms, CRM systems, and chat support tools.
– Problem-solving skills: Ability to quickly analyze and resolve user issues.
– Communication: Strong written and verbal communication skills.
– Attention to detail: Ability to accurately track and report issues.
– Customer Support: Respond to inquiries from job seekers and employers via email, chat, and social media.
– Issue Resolution: Assist users with account setup, job postings, and technical issues, ensuring quick and efficient problem resolution.
– User Guidance: Provide step-by-step instructions on how to use the platform’s features, including job applications and employer services.
– Feedback Collection: Gather and report user feedback to improve platform functionality and customer experience.
– Data Management: Maintain accurate records of user interactions and support requests.
– Collaboration: Work closely with the product and marketing teams to improve user engagement and retention.
✅ A dynamic and fast-growing work environment
✅ Flexible working hours (remote or hybrid)
✅ Opportunities for growth within the company
✅ Competitive salary
Interested? Apply now and become part of a team that’s shaping the job market in Serbia! 🚀
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