Experience level:
More than 5 years
Education level:
Master
Languages:
Russian: Native
English: B2
Serbian: B1
Monitor Chat Interactions: Review and assess chat interactions between support agents and Polish speaking customers to ensure compliance with quality standards and company policies.
Evaluate Performance: Analyze chat performance metrics and provide feedback to agents on their strengths and areas for improvement.
Develop Quality Standards: Collaborate with management to update and define quality assurance standards and best practices for chat support.
Report Findings: Prepare and present detailed reports on chat quality assessments, trends, and agent performance to management.
Handle Escalations: Assist in resolving escalated chat interactions by providing insights based on quality assessments and customer feedback.
Find prospects and leads
Learn details about our products and services
Schedule meetings and presentations with prospects
Understand all the prospect’s needs, problems, or wants
Explain how our solutions align with their pain points
Identify buyer persona profiles
Track all sales activities in the company CRM system and keep current by updating account information regularly
Maintain a well-developed pipeline of prospects
Develop strong, ongoing relationships with prospects and customers
Meet and/or exceed quotas
Coordinate with other team members and departments to optimize the sales effort
Investigate leads and find out about them as much as possible before contacting
Consult with the sales and marketing team to ensure the efficiency
Identify the most important sales KPIs
Track and monitor your work
Prepare and present reports when needed
Attend sales educational events and seminars
Stay up to date with the latest sales trends and best practices
Report to the management team
Administration, customer service, translation, quality assurance