Office manager / Front office & Houskeeping manager
Belgrade
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Location:
Belgrade
Birthday date:
16/10/1989
Experience level:
More than 5 years
Education level:
Higher
Languages:
Russian: Native
English: B1
About
Work experience
Front office & Houskeeping manager
Pink Skies Vacation Homes L.L.C
01.10.22-06.12.2024
Communicating with guests, working with requests, conducting a guest upon arrival/departure (preparing a check-in permit at the building security service). Preparation of apartments for living: work with contractors – cleaning, technical service, purchase of consumables. Keeping orders in the laundry, keeping records of the material base (bed linen, towels).
Key achievements:
Manager of 30 apartments of various levels and price categories, with excellent reviews on AIRBNB, booking com.
I have a database of contractors for effective work.
Scope: weekend apartments (JVC, Business Bay, Damac Hills, DAMAC Hills, Beach Vista)
Customer Service Representative & Guest Relationship Executive
Segrex Development LLC
27.11.24-13.06.25
Control and purchase of design items / furniture / accessories together with the designer for the design of showrooms.
Budgeting and implementation of purchases for the design of spaces: villa / office of the company / showrooms of the company.
Organizing the process of preparing the villa after renovation for the further launch of open days with brokers and further sale: budgeting and planning for the purchase of interior items / procurement of interior items / search and implementation of contractors for cleaning the villa, garden area, swimming pool / inspection of the villa for additional work to eliminate technical and construction work.
Search for contractors to clean the office and office furniture + quality control of cleaning.
Project manager of the additional work process after the sale of the villa.
Methodist for additional education programs / Teacher-organizer / music teacher
Public High School №1568, High School #2070 School №2094
01.09.2019-30.09.2022
Methodist for additional education programs, high school.
Public High School №1568,
High School #2070
School №2094
Moscow, Russia, full time
Objectives and execution:
Development and setting-up for additional education programs and guidelines, based on provided official policies.
Regular reporting and analytics with e-documents and program management tool.
Reviews on students/ candidates application forms and processing the orders forms, disputes resolution, payments and refunds, contract management for program access
Staff shifts schedule and agenda management,
Budgeting, commercial policy arrangements
Conducting and organizing open classes, master classes, sports competitions, engagement activities & surveys, awareness campaigns.
Key achievements: Quantitative increase of weighted sales and active users pipeline in terms of new learning courses users growth versus existing subscribers at 36% ratio incrementally.
Accounts under responsibility: 1000-2000 unique subscribers
Scope: non-budgetary and budgetary high and middle general schools
Education:
State Classical Academy of Music (Russia / Moscow)
Faculty: Opera art
Specialisation: Musical Theater Actor / Vocal Teacher
Key skills:
Efficiency / punctuality / I complete all tasks / I can get ready at a difficult moment