Experience level:
More than 5 years
Education level:
Bachelor
Languages:
Russian: Native
English: C1
Serbian: A2
As a part-time remote specialist perform:
PMO functions like: Agile-management; management of digital projects, including websites and mobile applications; day-to-day management of project operations; project data analysis include budgets and personnel; management of business, engineering, marketing and development teams; Tracking of projects progress, milestones and KPIs.
Digital Marketing functions like: Plan and execute B2B and B2C digital marketing campaigns; Create a graphics and presentations for pitching and communicate to stakeholders; Create and manage content, including social media posts ads, Blogs/articles, and website materials with and without AI-assistants (ChatGPT, Gemini, Claude, Grok); Creating short Ads video for YouTubeShorts and Instagram Reels.
As Manager of the educational process was responsible for:
Organizing the operational support of the educational process, scheduling and assigning teachers, supervising the educational process and the work of the teachers in accordance with the organizational documents and teaching aids
As Tutor was responsible for:
Building the teaching quality control system; hiring and training teachers; improving the level of discipline among the teaching staff.
The following results were achieved:
As part of building the quality control system, routines and periodization of lesson review and feedback were prescribed, teacher discipline rates decreased by 9-11%, teacher utilization and rate improved by 5-7%, student teacher churn rate was reduced by 4%, teacher recruiting system was restructured, resulting in a 15% increase in hiring targets.
Accomplishments: Made changes to existing customer interaction scripts to increase incremental sales; regularly met individual targets; retained customers and regularly renewed subscriptions to company products.
As a Service Desk specialist promoted to the position of Head Department by passing the manager’s assessment with the highest score and entered the company’s talent pool; over the course of the year, exceeded individual plans for additional sales (the highest result was more than 2 times over fulfillment); worked on solving complex cases related to customer loyalty and customer service.
As a Head of Department achieved that sales plan was exceeded by almost 10% for 2 months in a row, also increased quarterly NPS by almost 10%; hired and trained a new Service team.
Hired and trained over 10 new employees, one of whom eventually rose to the position of manager; wrote over 30 scripts and technical instructions on how a receptionist should work in various situations; developed and implemented changes to the company’s corporate culture; reformed the structure of employee work hours and timesheets; held over 10 employee events and games, as well as team building events; and handled regular inventory of supplies and products, orders, and bookkeeping; handled SMM duties: creating content for social media (TikTok, Instagram, VK) timecafe and was responsible for customer reviews and social media communication with customers.
Project planning and Project management; Marketing, creative, technical and grant writing; Market, Technical and Academic research; Corporate Blogging, B2C, B2B and B2G marketing, Agile Project management; Operations management; Digital Projects management; Customer Service Representative and Service management; Customer Relationship Management; Account management; Office management and administration; Net Promoter Score; Administrative management and assistance; HR and Staff training and development; Employee training and onboarding; Online tutoring; Special education; E-Learning; Juvenile justice; Sales operations; Jira; Figma; Canva; Notion; Slack; Google Workspace; Microsoft Office; CapCut; Adobe Premier; ChatGPT; Grok; Claude.