Experience level:
More than 5 years
Education level:
Languages:
English: Native
Hi, I’m Ella. I’m someone who learns quickly, adapts easily, and brings a lot of energy into the work I do. I care about doing a job well and making things easier for the people I work with.
I don’t pretend to know everything right away, but I’m curious and motivated. If I don’t know how to do something, I can easily figure it out. I enjoy both working on my own and being part of a team where everyone can rely on each other.
What matters most to me is finding a role where I can contribute, grow, and feel proud of the work I’m doing. I want to bring not just my skills, but also a positive and reliable attitude into the workplace.
All work experience is noted in my CV.
I’m a quick learner who adapts well to new systems and processes. My background in customer service, insurance, and care has given me strong communication skills, both over the phone and in writing, and the ability to stay calm and supportive when people are stressed.
I’m confident handling admin tasks, managing information, and problem-solving independently, but I also value working as part of a team. In previous roles, I’ve been trusted to create new workflows, manage sensitive data, and take responsibility for client relationships.
I’m reliable, organised, and able to work remotely without losing focus. I also bring empathy and patience from my years of care work, which helps me connect with people and resolve issues with understanding as well as efficiency.
Key skills:
Remote admin & customer support
Insurance claims handling
Clear written & verbal communication
Microsoft Office & Acturis systems
Strong adaptability & quick learner
Empathy, patience, and resilience under pressure