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Experience level:
More than 5 years
Education level:
Master
Languages:
Russian: Native
English: B2
I am a Business Analyst and Learning Experience Designer with a strong background in education and digital transformation. I specialize in bridging the gap between business needs and IT solutions, with hands-on experience in process mapping, product onboarding, and creating structured documentation. My professional journey combines methodological expertise from education with analytical skills in IT, which allows me to design effective, user-centered solutions that support both clients and internal teams.
– Designed and optimized onboarding processes for digital products using BPMN and UML.
– Conducted business analysis workshops, collected requirements, and translated them into structured documentation for IT teams.
– Coordinated cross-functional teams to ensure smooth client experience and effective product delivery.
– Led the development of large-scale educational products (online & blended learning).
– Introduced methodologies for structuring learning programs, onboarding learners, and improving retention.
– Supervised product team and collaborated with IT specialists to digitize and automate processes.
– Managed the full cycle of educational projects, from research and design to delivery.
– Created training materials, documentation, and process descriptions.
– Implemented data-driven improvements based on user feedback and completion metrics.
– Business Process Analysis (BPMN 2.0, UML)
– Requirement Gathering & Documentation
– Data & System Integration Basics (REST API, SQL, JSON, XML)
– Project Coordination & Stakeholder Communication
– Learning Experience Design (LXD)
– Product Onboarding Optimization
– Tools: Jira, Confluence, Miro, MS Visio, Power BI (basics), Enterprise Architect
– Strong communication and presentation skills