Пожалуйста, войдите, чтобы скачать резюме.
Experience level:
More than 5 years
Education level:
Languages:
Russian: Native
English: B1
Serbian: A1
Senior leader in the premium service segment with 7+
years of experience (restaurants, hotels, business aviation
and civil aviation), managing teams of 10+ staff, event
organization, and staff training. Possess strong planning
and task coordination skills, experience working with VIP
clients, and a track record of increasing overall
operations efficiency. I have hands-on experience in
preparing
materials,
maintaining
documentation,
analyzing feedback, and collaborating with cross
functional teams. Ready to apply my skills as a restaurant manager, business assistant, personal Assistant manager, Operations Manager in the luxury segment, Client Success / Onboarding Specialist in SaaS (enterprise premium)
Raevo Golf and Country Club
Supervisor
Ensuring individual high-quality guest service and
compliance with standarts.
Club House staff management, coordination, full
organization of the process, performance monitoring
Training and motivation of team, preparation of information
of training
Conflict resolution
Organization of events and golf tournament, full process of
the restaurant and club house
Work with suppliers
Analyzing customer feedback and improving the quality of
service
Drawing up employee work schedules and training plans
Financial discipline control
Professional:
Leaderships
Mentoring
SKILLS
Team management
Feedback analytics
Menu development and
promotions
Service and standards
Personal:
Stress tolerance
Responsibility
Creativity
Conflict resolution
Personalized approach