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Experience level:
1-3 years
Education level:
Vocational secondary
Languages:
I am a dedicated and hardworking hospitality professional with over 3 years of experience in hotel services, including guest assistance, room management, and food service. I take pride in delivering excellent customer service, maintaining cleanliness, and ensuring smooth daily operations. My strong communication skills, reliability, and ability to work under pressure make me stand out from other candidates. I am physically fit, adaptable, and highly motivated to relocate to Serbia for long-term employment. I am committed to contributing positively to your team and exceeding guest expectations through professionalism and a proactive approach.
Responsibilities:
Assisted guests with check-in, check-out, and special requests.
Maintained cleanliness and hygiene of all guest rooms and common areas.
Served food and beverages efficiently, ensuring guest satisfaction.
Supervised daily hotel operations and coordinated with team members.
Handled guest complaints professionally and resolved issues promptly.
Achievements:
Consistently received positive feedback from guests for excellent service.
Recognized by management for reliability, teamwork, and attention to detail.
Contributed to a 15% improvement in guest satisfaction scores during tenure.
Trained new staff members on hotel procedures and customer service standards.
Served food & beverages ensuring customer
satisfaction
Maintained dining area cleanliness and guest
comfort
Assisted in food preparation and managed orders
Handled billing, reservations, and customer
queries
“Handled billing & customer queries efficiently
Skills / Competencies:
Guest Service: Experienced in handling check-in/check-out, special requests, and resolving guest issues professionally
Room Cleaning & Maintenance: Maintaining cleanliness and hygiene of guest rooms to ensure high standards
Food & Beverage Service: Skilled in serving food and beverages to guests efficiently and politely
Hotel Operations Support: Assisting in daily hotel operations and supervising smooth functioning
Complaint Handling: Resolving guest complaints quickly and professionally
Teamwork: Ability to work collaboratively with colleagues for efficient service
Communication Skills: Clear and effective communication with guests and team members
Language Skills (Optional): Basic English, Basic Serbian