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Experience level:
3-5 years
Education level:
Vocational secondary
Languages:
Russian: Native
English: A2
Responsible and attentive System Administrator with over 3 years of experience in technical support, workstation setup, and basic IT infrastructure administration. Skilled in troubleshooting hardware and software issues, software installation and configuration, basic Active Directory tasks, and access control systems. Experienced in corporate and banking environments with effective communication skills for internal and external users.
First-line user support: diagnosing and resolving hardware, software, and access issues
Workstation setup and maintenance: OS and software installation, mail, printers, and peripherals
Access control system management: issuing passes, controlling tenant access, generating reports
Receiving and organizing IT equipment: controlling deliveries, transporting equipment, signing documents, coordinating shipments with contractors
Active Directory: account creation, password resets, basic administration skills
Server room monitoring: temperature checks, replacing disks and batteries as needed
Inventory and ordering IT equipment, tracking issuance and return
Network setup and router management
Working with digital signatures (EDS) and Rutoken, performing backups
Interaction with contractors and 2nd line support for complex incidents
Handling tickets in Jira Service Desk: reception, classification, diagnosis, and escalation
Supporting internal and external bank clients: collecting and analyzing issues from mobile apps and website, initial resolution, escalation to 3rd line support
Service availability checks and log analysis to identify causes of issues
Communication with users via phone, email, and Jira comments
Creating and maintaining internal documentation and instructions in Confluence
Interaction with development, QA, and infrastructure teams to improve support processes
Remote and on-site support via TeamViewer and AnyDesk
Software installation, setup, and hardware repair
Support for Windows 7 and 10, troubleshooting software and hardware issues
Peripheral setup and assistance with network issues
Ensuring stable operation of office equipment and responding promptly to user requests
Technical Support: 1st line support, incident diagnosis and resolution, remote assistance
System Administration: Windows installation and setup, basic Active Directory skills
Networking: Router configuration and basic network connectivity
Tools: Jira Service Desk, Confluence, TeamViewer, AnyDesk, Zoom, MS Office (Word, Excel, Outlook)
Hardware: Workstation assembly and setup, printer and peripheral maintenance
IT Security: Digital signature (EDS), Rutoken, data backup
Documentation: Creating guides, knowledge base maintenance, report generation
Personal qualities: Communicative, attentive, responsible, team player