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Experience level:
More than 5 years
Education level:
Higher
Languages:
Russian: Native
English: B2
I can be really helpful in supporting your customers because I have good experience in administrative support and always driven to help others . I’m effective at processing requests, providing support, and solving issues – all in a friendly, positive manner.
I have excellent communication skills and I truly enjoy helping others with their questions. I’m positive, detail-oriented, responsible, and I perfectly understand the customer-first approach and the importance of being supportive.
Native in Russian language ,English B2.
• Managed short-term apartment rentals through the Booking.com platform, including reservation handling, guest communication, check-in/check-out procedures, and full guest support throughout their stay.
• Resolved household and organizational issues, coordinated cleaning services, and monitored the technical condition of the properties.
• Ensured a high level of customer service and maintained guest satisfaction.
• Provided real estate consulting services: identified suitable properties for purchase based on client requirements and assisted in property sales.
• Maintained effective communication with clients at all stages of cooperation, ensuring smooth and transparent processes.
Full administrative support for the Head of Representative Office: managing document signing, correspondence, drafting letters and reports, and monitoring task completion.
Arranging travel, hotel bookings, visa support (invitations, visas, migration registration) for the executive, family members, staff, and company partners.
Coordinating with clients, subcontractors, and international branches of the company.
Handling incoming calls, corporate emails, and urgent requests promptly.
Handling large volumes of information
Business correspondence and communication
Telephone negotiations
Database management
Attention to detail
Internet research and information gathering
Client orientation and needs assessment
Negotiation skills
Multi-tasking and prioritization
Complaint handling