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Experience level:
3-5 years
Education level:
Languages:
Russian: Native
English: B2
Serbian: A2
I was working in the customer technical support services field, especially with
television services. I mostly worked on a phone line.
My job duties were:
Collecting and gathering info from the customer
Creating issue tickets for further technical assistance
Providing contract termination services for customers
During my work for ELKUS as an Engineer, I was providing the following services:
Full-cycle development of electronic devices
Programming and tuning of automatic manufacturing
Supervision over assembling SMT and THT devices
Supervision over the production of cases for electronic devices
Supervision over maintenance and urgent technical assistance both in the
employer’s and customer’s facilities
Onboarding of new employees and mentoring
I’ve worked on a high-loaded video streaming service as a 2nd Lane Technical Support
Agent.
Client supporting via HelpDesk
Incoming ticket processing
Issue reporting via Trello and Google Documents
Investigating technical issues
Communicating with the development team
Mentoring of new employees
I believe that my strengths are emotional awareness, communication skills, adaptability, and a naturally supportive personality, which help me bring value to any environment where care, understanding, and human connection are essential. I take initiative, stay attentive to details, and always strive to exceed expectations in the way I support others.