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IT support /Help Desk/Computer hardware Technician/System Administration/Audio visual Technician

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Location:

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Birthday date:

01/06/2007

Experience level:

1-3 years

Education level:

Vocational secondary

Languages:

English: B2

About

IT Support Technician with hands-on experience in academic and private-sector environments. Expert in computer hardware troubleshooting, Windows systems, and audiovisual operations. I am a hardworking, punctual, and conscientious professional with a strong background in providing technical assistance to students and staff

Work experience

IT Support Technician / Trainee Technical Officer

Postgraduate Institute of Science (PGIS), University of Peradeniya

February 2025 - August 2025

Troubleshooting hardware/OS, maintaining computer labs, managing AV systems for international workshops, and providing user support.

IT Support Technician

Private Company (Confidential)

June 2024 - February 2025

First-line support for desktops and printers, installing business software, and basic network maintenance.

Education:

Vocational Training Authority (VTA)

Faculty: Computer Hardware Technician (NVQ Level 4)

Specialisation: Computer Hardware Technician (NVQ Level 4)

Graduation year: 2025

Key skills:

Technical: Computer Hardware Troubleshooting, Windows OS Installation, Audio-Visual Systems, Basic Networking, MS Office (Advanced Excel).
Soft Skills: Teamwork, fast learner, highly adaptable, and able to work under pressure.
Certifications: Cisco IT Essentials, IBM Data Analytics, IBM Python for Everybody.

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