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Concepta is a team of e-commerce experts with 10+ years of experience. We grow international beauty brands that consistently rank among Amazon US top sellers.
We’re expanding and looking to build a centralized and transparent system for task management, support, and internal operations using Jira and Confluence. We’re seeking someone who can turn chaos into structure.
2–3 years of experience as a Jira administrator
Proven track record of Jira implementations across different departments
Strong skills in designing Jira structures: projects, boards, workflows, custom fields
Experience with Jira Automation (Groovy or similar scripting tools is a plus)
Familiarity with Jira Service Management or using Jira as a support/helpdesk platform
Confident user of Confluence as a knowledge base
Integration experience (Slack, Google Workspace, GitHub/GitLab, BI tools)
Analytical mindset — able to identify and resolve bottlenecks
English level B2+ (you’ll work with English-language documentation, and new team members will be English-speaking)
Conduct an audit of current workflows across all teams — from marketing and logistics to IT and support
Map out processes, identify overlaps and bottlenecks
Design a project structure in Jira from scratch
Configure workflows, templates, roles, permissions, and automations
Launch pilot teams (logistics, content, support)
Set up integrations and reporting, train the team
Smart, motivated team with a clear mission
Official employment in our Belgrade office
Office-based format (remote or hybrid, unfortunately not possible)
Direct impact on business architecture
Fast decision-making, no bureaucracy
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