Tell us about yourself, the employer will receive this information
We are an IT company occupying a remarkable place in marketing, gaming, and financial segments of the iGaming industry. Our products are successfully implemented in European, African, and Latin American markets.
Ever since we first started, we have been driven to find the best solutions in everything we do. At the same time, we have been creating strong connections all over the world which have helped us to establish our presence in the industry.
We strive for fun, elegance, and efficiency in everything we do. You can feel this in our relaxed, homelike working environment perfectly. We offer employment and seek to hire only the brightest, most driven, and most gifted minds around.
– Russian language proficiency at C1 level or higher, both written and spoken
– English language proficiency at B2 level or higher, both written and spoken
– Minimum of 3 years of secondary education (general or professional track)
– Processing payout and payment transactions
– Work in night shifts
– Handle and processing payouts to vendors, ensuring these payouts are timely, accurate, and in compliance with the company’s policies
– Initiate and verifying payment requests, reviewing payout schedules, and troubleshooting any payment failures or delays
– Processing and verifying deposits client accounts as needed. This could include customer payments
– Ensure deposits are recorded properly, ensuring the correct amounts are deposited, and investigating any discrepancies or errors with deposit transactions
– Ensure that payouts and deposits are correctly reflected in the company’s financial records. This includes tracking and reconciling transactions, making sure all amounts align with accounts
– Match payouts with records, confirming that deposits are accurate and complete, and resolving any mismatches or discrepancies in financial logs
– Assist with payment-related issues that clients, customers, or internal departments might encounter. This could include questions about the status of payouts or deposits
– Respond to queries, troubleshooting payment issues, helping customers understand why a payment has not been received or a deposit has been delayed, and offering assistance with the resolution
– Oversee the payment processing systems to ensure there are no disruptions in the payout process or deposit management. Monitoring transaction flows and troubleshooting any issues that might arise
– Monitor dashboards, reviewing alerts or notifications about issues with payment gateways, and ensuring smooth system operations
– Ensure all payouts and deposits comply with internal policies and external regulations
– Verify payment data, ensuring secure transfer methods, and maintaining data security during payouts or deposit processing
– When payment issues cannot be resolved at the operator level (e.g., large deposit discrepancies or technical failures), escalating these issues to higher-level teams (Payment Payout Operator Team Lead, finance department, etc.)
– Flag unresolved issues, assisting in gathering relevant data for escalation, and communicating with management or higher-ups for resolution
– Keep accurate records of all payout and deposit transactions for auditing, compliance, and reporting purposes
– Log transaction details, generating reports for management on payment activities, and ensuring data is stored securely for future reference
– Occasionally work with other departments (e.g., finance, accounting, customer support) to handle more complex issues regarding payouts, deposits, or billing discrepancies
– With customer support to resolve payment-related customer complaints
– Manage operational issues related to payout delays
– Compliance and Security
– Ensure all payment data is processed securely, in compliance with relevant regulations to protect sensitive customer information
– Identify vulnerabilities in payment systems and helping to implement security improvements
– we are taking care of the overall well-being of our people by providing private health insurance and Fit Pass for all
Tell us about yourself, the employer will receive this information
Tell us about yourself, the employer will receive this information
The employer will receive your resume shortly!
