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Firebird Tours is a travel company that organizes upscale tours all over the world (mainly Europe). We are now hiring for a position of R&D Team Lead. In this position you will have multiple functions which are important for the company and its customers. Basically speaking you will lead day by day the team of people organizing the trips for our customers. It will include daily report management making sure deadlines are met and bookings made in time, supporting the team with balancing the workload and providing proper advice. We are looking for an ambitious, hardworking and responsible person who is ready to join a vibrant international company and plan the best travel journeys.
– Good knowledge of English
– 2+ years of experience of managing the team
– Strong work ethics
– Strong internet search skills
– Strong analytical skills
– Product Development: Improve our travel product by researching market trends, customer preferences, and analyzing competitor offerings
– Team Management: Monitor daily team performance, set expectations, provide guidance, and address challenges to meet organizational goals
– Quality Control: Establish and maintain quality standards to ensure products/services meet specifications and customer expectations
– Incident Management: Oversee resolution of operational incidents, log issues, and coordinate with teams for timely resolution while keeping stakeholders informed
– Intra-department Communication: Facilitate effective communication within the department through regular meetings and collaboration with marketing, sales, operations, and customer service
– Work in a friendly, young and ambitious team with ready to change management
– Career opportunities
– Remote work, 5 days a week (Mon-Fri)
– Unique working experience in the best travel company
– Ability to grow and level up skills in a dynamically developing team
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