Tell us about yourself, the employer will receive this information
ITea RS d.o.o. is a fast-growing IT company delivering international projects and innovative tech solutions. Our products are used by leading global companies across various industries.
For developers, we offer technically challenging tasks, deep process involvement, and the chance to grow professionally. It’s an ideal environment for those who seek development and new challenges.
We offer:
A friendly, supportive atmosphere;
Career growth opportunities and company-funded training;
Access to an internal course library;
A modern, comfortable office;
Friday team lunches from top local restaurants;
Free coffee, tea, healthy snacks, and fruits;
Team building, events, and hobby clubs;
3 paid sick days per year.
We foster a culture of learning, collaboration, and comfort — without strict rules or dress codes.
We are looking for a Technical Support Specialist (English B2+) ready to work night shifts on a 2/2 schedule from 00:00 to 11:00.
We are a great match if you have:
– Strong written English skills (B2+) and an understanding of business communication standards;
– Previous experience in technical support or the IT industry;
– Analytical thinking, strong learning ability, and the capability to efficiently find answers using an existing knowledge base;
– A plus: experience with Kibana, Grafana, or log analysis. If you don’t have experience with these tools, we will teach you.
How our support team operates:
We are not a call center — all communication is written, with no phone calls. This role corresponds to a traditional L2 Technical Support position, but without direct access to infrastructure or independent infrastructure-level diagnostics.
What you will do:
– Support different categories of customers, including external B2B clients, partners, and internal company teams;
– Process incoming requests through the internal ticketing system;
– Analyze and understand requests: tasks range from routine operations (for example, exporting data sets) to complex technical incidents. The complexity of tasks grows together with the employee’s expertise;
– Perform troubleshooting activities: analyze logs, investigate unusual cases, and identify root causes of bugs;
– Collaborate with colleagues by conducting initial diagnostics, gathering all relevant information about issues, and involving other teams when necessary (backend developers, DevOps engineers, and others).
How our support team operates:
We are not a call center — all communication is written, with no phone calls. This role corresponds to a traditional L2 Technical Support position, but without direct access to infrastructure or independent infrastructure-level diagnostics.
What you will do:
– Support different categories of customers, including external B2B clients, partners, and internal company teams;
– Process incoming requests through the internal ticketing system;
– Analyze and understand requests: tasks range from routine operations (for example, exporting data sets) to complex technical incidents. The complexity of tasks grows together with the employee’s expertise;
– Perform troubleshooting activities: analyze logs, investigate unusual cases, and identify root causes of bugs;
– Collaborate with colleagues by conducting initial diagnostics, gathering all relevant information about issues, and involving other teams when necessary (backend developers, DevOps engineers, and others).
To become part of our team, you will need to complete the following stages:
Tell us about yourself, the employer will receive this information
Tell us about yourself, the employer will receive this information
The employer will receive your resume shortly!
