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Account manager

Serbia
You can open access to the talent’s contacts for only 5 euro!

Location:

Serbia

Birthday date:

15/10/1997

Experience level:

Education level:

Incomplete higher

Languages:

Russian - native

English - C1

Spanish A2

About

Work experience

Les Roches Marbella
Coordinator of CDIP department (Career Development)
Working for the university. Communication with various hotel and restaurant general managers via
email, phone, and in person. Organizing meetings and presentations for students.
June 2017 –
November 2017

Lotte Hotel Samara
Phone operator
Accepting phone calls, helping guests with any issues regarding the stay. Work with the
registration of guests for migration purposes.
October 2019 —
February 2020

Lotte Hotel Samara
Reservation department agent
Dealing with individual and corporate bookings through phone, email and hotel booking
aggregator. Working with documentation.
February 2020 —
September 2022

Kiwitaxi
Support manager
Communication with clients through various channels, including phone, email, or chat, to ensure
all their issues are fully resolved.
October 2022 –
December 2023

Kiwitaxi Account manager Support for partner carriers in addressing arising issues. Managing documentation, payments, quality control, and process improvements. Driving company sales growth through negotiations with service providers. December 2023 – present

Education:

Les Roches Marbella
Global Hospitality Management, Hotels and Restaurant management

Key skills:

Multitasking, decision-making, emotional intelligence, self-management, problem-solving,
teamwork, confidence

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