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Experience level:
More than 5 years
Education level:
Higher
Languages:
Russian: Native
English: A2
I have over 5 years of experience in customer service and banking, working closely with clients and helping them solve different issues. I enjoy building strong relationships, explaining complex things in a simple way, and making sure customers have a positive experience. I’m comfortable working in fast-paced environments, communicating with different teams, and handling tasks independently in remote work.
Managed contract lifecycle: negotiation, preparation, and execution
• Ensured compliance with internal processes and deadlines
• Managed relationships with high-value clients, delivering tailored financial solutions
• Handled multi-channel support (phone, chat) with high SLA performance
• Resolved complex client issues and disputes
• Improved customer satisfaction through feedback analysis
• Collaborated with internal teams to optimize service processes
Led team operations including hiring, scheduling, and performance management
• Handled customer complaints and conflict resolution
• Organized weekly reporting and performance reviews
I have strong experience in client relationship management and customer support, including handling inquiries via phone and chat, resolving issues, and maintaining positive customer relationships. I am skilled in communication, problem-solving, and working with large amounts of information. I also have experience with documentation, contract management, and task tracking tools such as Jira.